Connecting Google Calendar

Your agent reads the calendar you choose, offers slots that are free on it, and writes the appointment back during the call. It can also reschedule.

Before you start

• A Google account with access to the calendar appointments should land on.
• Callspace books through one provider at a time. Disconnect Jobber, Calendly, Juvonno, or Cliniko first, or the connection is refused with Another booking provider is active.

Connect it

1. Open AI Agent → Booking & Calendar and choose Connect Google Calendar.
2. Sign in to Google and allow calendar access. Granting the calendar permission is what makes booking available.

The Google Calendar tile under Settings → Integrations opens this same screen.

Set it up

1. Calendar — defaults to your primary calendar. Switch it if appointments belong on a shared or job-specific one.
2. Booking hours — toggle each day on or off and give it a start and end time. These are the hours your agent may offer, which can be narrower than your opening hours.
3. Timezone — every slot your agent offers is calculated from this.
4. Appointment settings:
   • Appointment duration — how long each booking blocks off.
   • Lead time — minimum notice before the earliest slot offered.
   • Booking window — how far ahead it will book.
   • Buffer between appointments — travel or reset time between jobs.
5. Enable Phone Booking — available once the calendar, hours, and timezone are set. Turn it on last.

Who’s responsible for what

• Callspace — the connection: keeping the authorisation secure and sending only the data listed below.
• You — choosing Google Calendar, your Google account and its terms, and the data you set the integration to send: which calendar appointments land on and whether phone booking is on.

What Callspace sends to Google Calendar

• When you connect — a request for your account email and calendar list.
• When your agent checks availability — the calendar and the time range. Google returns busy times only.
• When your agent books — an event titled with the caller’s name, at the chosen time. The description holds the caller’s phone number, the reason for the visit as your agent summarised it, and a link to the conversation in Callspace. When the caller gives an email, they’re added as a guest and Google emails them an invite.
• When your agent reschedules — your team and the caller’s phone number to find their booking, then the new time.
• When you disconnect — a request to revoke Callspace’s access.

Call recordings, transcripts, and summaries stay in Callspace.

Test it

Call your own number and book an appointment as a customer would. Check that the slots offered fall inside your booking hours, that the appointment lands on the right calendar, and that the time is the one you expect. Repeat this after any change to your hours.

Disconnecting

Choose Disconnect next to the connected account. Your agent stops offering slots. Appointments already on your calendar stay where they are.

More on the settings around booking: Letting callers book appointments.