Configuring your AI agent

AI Agent has five tabs: Behavior, Transfer Rules, Knowledge sources, Voice & greeting, and Booking & Calendar. This guide covers Voice & greeting. The others have their own: behaviour rules and knowledge sources, transfers, and booking.

The greeting

One or two sentences ending in a question. Name the business, name the agent, and offer the caller a path:

Thanks for calling Northside Plumbing and Heating, this is Nora. Are you calling about a repair, or would you like to book a visit?

Select Save Changes when you’re done — this tab saves on demand.

Picking a voice

The voice library sits under the greeting.

1. Filter by gender and accent.
2. Use the play button to hear a sample, with your own greeting in mind.
3. Office Sounds, just above the voice list, adds faint background office noise to calls. Off by default.

Fixing pronunciation

Street names, brand names, and surnames are worth teaching. Scroll to Pronunciation at the bottom of the Voice & greeting tab, enter the word as written, spell out how it sounds, and use Preview before saving. Capitals mark the stressed syllable.

Word	Sounds like
Northside	north-side
Ossington	OSS-ing-tun
Etobicoke	eh-TOE-bih-coe
Rheem	reem

Add entries as you catch them: the neighbourhoods you serve, the brands you carry, and your own business name.