Callspace answers every call, books what can be booked, looks up what can be looked up, and hands the rest to a person with the transcript attached. On the first ring, at every hour, on every line at once.
Works with your existing numbers · SOC 2 Type II underway · PHIPA/HIPAA compliance mode and a BAA when you need them
Answering for
Answered at 2 a.m., on the holiday Monday, and in the twenty minutes the front desk is at lunch.
Twenty callers at once are twenty conversations. Nobody queues, and a spike in volume does not turn into an abandoned-call rate.
Urgent, ambiguous, or the caller wants a person — it hands over warm, with the transcript attached. You write the rules for when, so it never improvises.
Of calls recorded, transcribed, summarised, and searchable. You review what was actually said, not what anyone remembers.
Solutions
The same agent, the same controls, pointed at whichever calls are costing you the most right now.
Bookings, recalls, and intake, written into the schedule your front desk already opens.
New loss reports, claim status, and policy service, with a complete record of every call.
Routine questions resolved from your help centre. Everything else handed over with the transcript attached.
IVR replacement, overflow, and after-hours coverage that scales with the queue instead of the roster.
Order lookups straight from Shopify, returns by your policy, and a person for anything that touches money.
Adverse event intake and product complaints, captured as structured records and routed to the people who have to sign them off.
Platform
Every screen below is the product as it ships, on a fictional tenant. What the agent can act on during a conversation is listed alongside it.
Review
Who called, what they needed, what was agreed, what to do next — written while the call is still ending. The recording and full transcript sit behind it, and the follow-up text goes from the same thread.
Book
Real availability, your hours, your timezone. The booking is written back before the caller hangs up.
Escalate
You write when a call must reach a person. The agent rings the department and connects only if someone answers.
Know
Help pages by URL, PDFs, rate cards, policies. It answers from that material and says so when the answer is not there.
Chat
One script tag. Same knowledge, same rules, same inbox as the phone calls.
Measure
Calls answered, missed, and handled by the agent, by day or by hour, with an export for the person who needs the numbers in a spreadsheet.
Act
Hear it
Not a scripted clip. A new caller books a first visit at a veterinary clinic, and the transcript keeps pace with the audio so you can see what the agent did as well as hear it.
The caller’s surname and number are bleeped in the recording and redacted in the transcript.
Integrations
Live integrations are the ones the agent can act through today. The rest are on the way, and anything not listed reaches us through webhooks or a custom integration.
Use cases
Most deployments start with one of these, on one line, and widen from there.
Retire the press-one phone tree. Callers say what they need in plain language and the agent routes, resolves, or books it in a single conversation.
Nights, weekends, and holidays answered by something that can actually book, rather than a voicemail box nobody clears until Monday.
Every line answered at once when volume arrives unevenly, so a campaign or an outage does not turn into an abandoned-call rate.
The structured questions at the front of a claim, a case, or a patient visit, asked the same way every time and written back to the record.
The order looked up in Shopify while the customer is still on the line, and the status and tracking read back — the highest-volume ticket in ecommerce, closed on the call.
Questions your help centre already answers, answered on the phone and in web chat from that same material, with the rest handed to a person.
The highest-volume, lowest-complexity calls in the queue — answered immediately instead of sitting behind the ones that need a person.
Every call recorded, transcribed, and summarised, with searchable transcripts, so quality review is reading real conversations rather than sampling three a week.
Trust
Healthcare and insurance teams need more than a good agent. Here is what changes with compliance mode on, stated as behaviour your reviewer can check. A SOC 2 Type II audit is underway, and the report goes to every customer before they go live.
Callspace now
New call
Open Callspace to see the details.
Email 9:41
New call summary
View this call in Callspace →
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Callspace | Phone tree | Answering service |
|---|---|---|---|
| Caller says what they need in their own words | Yes | Press 1 for… | Yes |
| Answers every line at once during a spike | Yes | Queues | Depends on staffing |
| Books into your calendar on the call | Yes | No | Sometimes, at extra cost |
| Looks up an order or a record mid-call | Shopify, calendar, CRM, webhooks | No | Rarely |
| Transfers with the context already gathered | Warm, with transcript | Cold transfer | Message only |
| Recording and transcript of every call | Yes, searchable | Sometimes | Rarely shared |
| Keeps PHI out of notifications and logs | Compliance mode, one-way | N/A | Your problem |
| Tells the caller what it is when asked | Yes, and transfers on request | Obvious | Human |
Rollout
You hear it handle your own callers on a narrow scope, then decide how far to take it.
Decide which calls the agent owns and which always go to a person.
Your script, escalation rules, and calendar. Compliance mode goes on before the first real call.
The angry caller, the wrong number, the emergency. We adjust until it holds up.
Forward one number, listen to a week of real calls, then widen the scope.
FAQ
Check availability and book into your calendar, look an order up in Shopify by order number, write what it learned to the contact record, send an SMS follow-up, transfer to a department, and post the whole thing to a webhook. Anything it cannot do it says so, and takes a message.
It transfers to a person, warm, with the caller identified and the transcript attached — or books a callback if nobody is available. Escalation rules are yours to set, and anything urgent or ambiguous is written to escalate rather than improvise.
It does not claim to be a human, and a caller who asks gets a straight answer. A caller who asks for a person gets transferred rather than talked out of it.
No. Callspace works with your existing numbers through call forwarding, so you can route a single queue or an after-hours branch to it and leave the rest of your stack alone.
Every call is recorded, transcribed, and summarised, and the transcripts are searchable. You start on one line, listen to a week of real calls, and widen the scope on what you heard rather than on a deflection percentage.
We sign business associate agreements — talk to us before you sign up so it is in place from your first call, and we will enable PHIPA/HIPAA compliance mode for your organization at the same time. A SOC 2 Type II audit is underway, and the report will be in every customer’s hands before they go live — ask and we will share the timeline. FedRAMP is not something we pursue. Everything else we do is described in specifics on the security page.
Transcripts, summaries, and the PHI access log export from the app. Deletion is driven by the retention windows you set, and each purge writes a receipt recording what was removed and on whose instruction — evidence that outlives the data itself.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.
