Veterinary clinics
Voice AI for
veterinary clinics.
Wellness visits, sick pets, and the worried owner at 11 p.m., answered and booked into the schedule you already keep.
- Every call recorded and transcribed
- Recordings behind five-minute links
- Retention you set
- Caller
Hi, my cat Milo hasn’t eaten since yesterday. Can he be seen?
- Callspace
I’m sorry he’s not feeling well. Dr. Ramos has 2:15 today. Does that work?
- Caller
Yes, please. I’m Lee Carter.
- Callspace
Thanks, Lee. Milo is booked with Dr. Ramos at 2:15 today.
- ✓ Sick visit booked · Today 2:15 · Dr. Ramos
- ✓ Summary sent to the front desk
The practice and caller are fictional.
Hear how Callspace handles a call
Call transcript: Callspace: Thank you for calling West Hills Veterinary Clinic. How can I help you today? Caller: Hi there. Yeah, so I adopted a two-year-old golden retriever recently, and I'm looking to get her regular vaccinations. Is that something you do at your clinic? Callspace: Congratulations on your new golden retriever. We certainly provide vaccinations for dogs here at West Hills Veterinary Clinic. To get started, what is your new pet's name? Caller: Her name is Sparkles. Callspace: That is a lovely name. Since you mentioned she is two years old, has Sparkles been seen at West Hills Veterinary Clinic before? Caller: Nope, I've never been before. Callspace: Welcome to the clinic. We would be happy to help Sparkles with her vaccinations. I have an opening today, Thursday, July 23rd, at 1:30 in the afternoon, or tomorrow, Friday, July 24th at 9:30 in the morning. Do either of those times work for you? Caller: Yeah, actually 9:30 tomorrow does work well, so can we book that? Callspace: That sounds great. I can certainly get that scheduled for you. May I have your first and last name, please? Caller: Yeah, so first name is Joe, last name is •••••. Callspace: Thank you, Joe. And what is the best phone number for our team to reach you? Caller: •••-•••-•••• Callspace: Thank you. If you would like an email confirmation of your appointment, what is your email address? Caller: Sure, so it's just my first name, last name, at gmail.com. Callspace: We have everything set for Sparkles on Friday, July 24th at 9:30 in the morning for her routine care. If you need to make any changes before then, please let us know. Thank you for choosing West Hills Veterinary Clinic and have a good day. Caller: Bye.
Coverage
The calls it takes off your team.
Callspace answers while your team is in the exam room, asks about the pet by name, and books into the schedule you already keep.
- 24/7 Nights, weekends, and lunch
- Every line Answered at once, nobody on hold
- 5 min To forward your existing number
- Every call Recorded and transcribed
-
Books wellness and sick visits
Pet name, species, age, and what is going on, then the visit is booked.
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Welcomes new clients
Takes the owner and pet details and books the first visit.
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Routes emergencies
Trouble breathing, a toxin, or a hit by a car goes to your team, or the caller gets your emergency hospital directions.
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Takes refill and food orders
The pet, the product, and a callback number, sent to the desk as a message.
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Calls pets due for vaccines
Works through the reminder list and books the annual visit.
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Answers the routine questions
Hours, boarding drop-off, vaccine schedules, whether you see exotics.
Hear it answer your own callers.
Outbound
Calls owners whose pets are due and books the visit.
Give it the reminder list. It calls each owner during clinic hours and books them into your calendar.
- 01
Build the list
Tag the pets that are due. Everyone on it is an existing client of your clinic.
- 02
Tell it what the call is for
Book a visit, confirm one, or collect intake details.
- 03
It calls inside your hours
You set the days, hours, and attempts. Anyone who opts out is marked do-not-call.
- 04
Booked into your calendar
Openings come from your calendar and the booking is written back.
- Callspace
Hi, is this Sara? This is the assistant at Westbrook Animal Hospital. This call is recorded.
- Owner
Yes, hi.
- Callspace
Thanks, Sara. Biscuit is due for his annual exam and vaccines. I can book that now.
- Owner
Oh, good. Next week if possible.
- Callspace
Dr. Ramos has Tuesday at 10:30 or Thursday at 4:00.
- Owner
Thursday at 4.
- Callspace
Biscuit is booked with Dr. Ramos on Thursday at 4:00.
- ✓ Called at 12:30, inside clinic hours
- ✓ Annual exam + vaccines booked · Thu 4:00
- ✓ Outcome recorded: booked
The clinic, owner, and pet are fictional.
Boundaries
What it will not do
- It does not give medical advice, recommend a dose, or diagnose over the phone.
- It does not read a medical record, lab result, or vaccine history back to a caller.
- Urgent symptoms go to your team by transfer, with the transcript attached, under the rules you set.
Integrations
Connects to what you already run.
Live integrations are the ones the agent can act through today. The rest are on the way, and anything not listed reaches us through webhooks or a custom integration.
- Avaros EMR Soon
- Attio Soon
- Salesforce Soon
- HubSpot Soon
- Slack Soon
- Pipedrive Soon
- Zapier Soon
- Stripe Soon
- n8n Soon
Trust
Client details stay in the app.
Calls are recorded and transcribed, and recordings sit behind links that expire in five minutes. Turn on compliance mode and notifications carry a link and nothing more.
Callspace now
New call
Open Callspace to see the details.
Email 9:41
New call summary
View this call in Callspace →
- 01
Compliance mode, one way only
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
- 02
Notifications carry no PHI
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
- 03
Every access recorded
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
- 04
Diagnostics log field names only
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
Against what you have now.
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Callspace | Phone tree | Answering service |
|---|---|---|---|
| Caller says what they need in their own words | Yes | Press 1 for… | Yes |
| Answers every line at once during a spike | Yes | Queues | Depends on staffing |
| Books into your calendar on the call | Yes | No | Sometimes, at extra cost |
| Looks up an order or a record mid-call | Shopify, calendar, CRM, webhooks | No | Rarely |
| Transfers with the context already gathered | Warm, with transcript | Cold transfer | Message only |
| Recording and transcript of every call | Yes, searchable | Sometimes | Rarely shared |
| Keeps PHI out of notifications and logs | Compliance mode, one-way | N/A | Your problem |
| Tells the caller what it is when asked | Yes, and transfers on request | Obvious | Human |
Start on one line, then widen it.
Rollout
Live on one line before it is live on all of them.
You hear it handle your own callers on a narrow scope, then decide how far to take it.
- Step 01
Scope the calls
Decide which calls the agent owns and which always go to a person.
- Step 02
Build and connect
Your script, escalation rules, and calendar. Compliance mode goes on before the first real call.
- Step 03
Test on real scenarios
The angry caller, the wrong number, the emergency. We adjust until it holds up.
- Step 04
Go live on one line
Forward one number, listen to a week of real calls, then widen the scope.
FAQ
Questions we get asked.
How does it handle an emergency after hours?
You set the rule. The agent transfers to your on-call line or gives the caller the emergency hospital directions you write, and the call is tagged in the inbox with the transcript.
Does it work with our practice management software?
Callspace books directly into Google Calendar and Calendly today. For ezyVet, Cornerstone, AVImark, or another system, tell us which one you run and we will say whether we can connect to it before you sign up.
Can it take a refill request?
Yes. It records the pet, the product, and a callback number and sends the request to your team as a message. Approval stays with the veterinarian.
Will owners know they are talking to an AI?
It introduces itself the way you tell it to, and callers can ask. Owners get a calm voice that knows the clinic, asks about their pet by name, and books the visit.
Bring us the calls you were told needed a person.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.