Medical practices
Voice AI for
medical practices.
Appointments, refill requests, and the 8 a.m. rush, answered and booked into the schedule you already keep.
- We sign BAAs
- HIPAA & PHIPA compliance mode
- SOC 2 Type II audit underway
Inbound · Follow-up Booked
- Caller
Hi, Dr. Nguyen wanted to see me again in two weeks.
- Callspace
I can book that. Can I have your name and date of birth?
- Caller
Alex Moreau, March 3rd, 1978.
- Callspace
Thanks, Alex. Dr. Nguyen has Thursday the 23rd at 10:40. You’re booked.
- ✓ Follow-up booked · Thu 23 · 10:40 · Dr. Nguyen
- ✓ Front desk notified · link only, no PHI
The practice and caller are fictional.
Coverage
The calls it takes off your team.
Callspace picks up every line during the morning rush and after you close, books into the schedule you already keep, and sends your team what the caller needs.
- 24/7 Nights, weekends, and lunch
- Every line Answered at once, nobody on hold
- 5 min To forward your existing number
- BAA Signed before the first call
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Books visits and follow-ups
Checks real availability and writes the booking into your schedule.
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Registers new patients
Creates the patient in Juvonno or Cliniko, then books the first visit.
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Takes refill and records requests
Who is calling and what they need, ready for your team to act on.
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Routes calls to the right person
Billing, the nurse line, a provider’s office. Staff hear who is calling before they accept.
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Asks your intake questions
Reason for the visit, insurance, referring provider. Answers land in the call summary.
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Covers after hours
Nights and weekends answered, with the on-call instructions you write.
Hear it answer your own callers.
Outbound
Calls patients who are due and books the visit.
Give it the list of patients due for a physical or a follow-up. It calls each one during office hours and books them into your calendar.
- 01
Build the list
Tag the patients who are due. Everyone on it is an existing patient of your practice.
- 02
Tell it what the call is for
Book a visit, confirm one, or collect intake details.
- 03
It calls inside your hours
You set the days, hours, and attempts. Anyone who opts out is marked do-not-call.
- 04
Booked into your calendar
Openings come from your calendar and the booking is written back.
Outbound · Annual visit AI placed
- Callspace
Hi, is this Helen? This is the assistant at Riverside Family Medicine. This call is recorded.
- Patient
Yes, it is.
- Callspace
Thanks, Helen. You’re due for your annual physical. I can book it now if you have a minute.
- Patient
Okay. Afternoons are easier.
- Callspace
Dr. Nguyen has Monday the 13th at 2:20 or Wednesday the 15th at 3:40.
- Patient
Wednesday.
- Callspace
You’re booked for Wednesday the 15th at 3:40 with Dr. Nguyen.
- ✓ Called at 11:05, inside office hours
- ✓ Identity confirmed before the visit was mentioned
- ✓ Physical booked · Wed 15 · 3:40 · Dr. Nguyen
- ✓ Outcome recorded: booked
The practice and patient are fictional. With compliance mode on, the agent says nothing about the visit until the patient confirms who they are, and if someone else answers it leaves no detail behind.
Boundaries
What it will not do
- It does not give clinical advice, triage symptoms, or interpret results.
- It does not read a chart back to a caller or confirm what a record contains.
- Anything urgent or ambiguous goes to a person with the full transcript attached.
Practice systems
Books into the schedule you already keep.
The agent reads live openings and writes the booking back while the patient is on the line.
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Juvonno Books, reschedules, cancels, and registers new patientsDirect - Cliniko Books, reschedules, cancels, and registers new patientsDirect
- Google Calendar Books and reschedulesDirect
- Calendly Books and reschedulesDirect
- Avaros EMR Booking, rescheduling, and cancellingSoon
Running Jane, Oscar Pro, or Dentrix?
Vendors gate their APIs behind partner programs. Tell us which one you run and we will say whether we can connect.
Ask about your systemTrust
Built for regulated calls.
Compliance mode changes what the agent sends, stores, and logs. A SOC 2 Type II audit is underway, and the report goes to every customer before they go live.
Callspace now
New call
Open Callspace to see the details.
Email 9:41
New call summary
View this call in Callspace →
- 01
Compliance mode, one way only
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
- 02
Notifications carry no PHI
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
- 03
Every access recorded
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
- 04
Diagnostics log field names only
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
Against what you have now.
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Callspace | Phone tree | Answering service |
|---|---|---|---|
| Caller says what they need in their own words | Yes | Press 1 for… | Yes |
| Answers every line at once during a spike | Yes | Queues | Depends on staffing |
| Books into your calendar on the call | Yes | No | Sometimes, at extra cost |
| Looks up an order or a record mid-call | Shopify, calendar, CRM, webhooks | No | Rarely |
| Transfers with the context already gathered | Warm, with transcript | Cold transfer | Message only |
| Recording and transcript of every call | Yes, searchable | Sometimes | Rarely shared |
| Keeps PHI out of notifications and logs | Compliance mode, one-way | N/A | Your problem |
| Tells the caller what it is when asked | Yes, and transfers on request | Obvious | Human |
Start on one line, then widen it.
Rollout
Live on one line before it is live on all of them.
You hear it handle your own callers on a narrow scope, then decide how far to take it.
- Step 01
Scope the calls
Decide which calls the agent owns and which always go to a person.
- Step 02
Build and connect
Your script, escalation rules, and calendar. Compliance mode goes on before the first real call.
- Step 03
Test on real scenarios
The angry caller, the wrong number, the emergency. We adjust until it holds up.
- Step 04
Go live on one line
Forward one number, listen to a week of real calls, then widen the scope.
FAQ
Questions we get asked.
Does it work with our EMR?
Callspace books directly into Juvonno, Cliniko, Google Calendar, and Calendly today. EMR vendors such as Oscar Pro and Accuro gate their APIs behind their own partner programs, so tell us which system you run and we will say whether we can connect to it before you sign up.
Can it handle prescription refill calls?
It takes the request: who is calling, the medication as they say it, the pharmacy, and a callback number. Your team sees it in the inbox. Approval stays with the provider.
Will you sign a business associate agreement?
Yes. Talk to us before you sign up so it is in place from the first call. Compliance mode is switched on for your organization at the same time.
Where does patient information go?
With compliance mode on, it stays inside the app. Email and SMS summaries carry a link and nothing else, push notifications drop the preview, and every read of a patient record is written to an access log you can export.
Bring us the calls you were told needed a person.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.