Integrations / Shopify
Ecommerce · Available now
Shopify integration
“Where’s my order?” answered before anyone reads the email.
Most calls to a store are the same handful of questions: where is my order, can I change the address, do you have this in a medium. Callspace answers them on the phone by reading your live Shopify data — identifying the caller from their number, pulling their orders, and making the change if it is still possible.
What it does on a call
Identifies the caller from their number
Orders are matched against the number the customer is calling from, so nobody has to read out an order number. If no customer matches, the AI says so and takes a message rather than guessing.
Order status and tracking
Fulfilment status, tracking, items, and shipping address for a specific order — read out on the call instead of sat in an inbox overnight.
Changes the shipping address
When an order has not shipped, the AI can correct the address. It re-checks ownership, reads the full new address back, and waits for an explicit yes before saving.
Cancels orders
Cancellation while the order is still cancellable, handled on the call rather than after a day of back-and-forth email.
Searches the product catalogue
Searches your live products by name, keyword, or SKU, then reads back the description, price, and which variants — sizes, colours — are actually in stock.
Adds callers to your mailing list
Subscribes a caller to your Shopify email marketing list, but only after they have clearly said yes and their address has been read back to them.
When it earns its keep
- “Where is my order?” calls that repeat all day
- Address corrections caught in the window before an order ships
- Cancellations and change-of-mind calls outside support hours
- Stock and sizing questions during a launch or a sale
- Peak season, Black Friday, and any week your support queue outgrows your team
How to turn it on
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Open Settings → Integrations → Shopify
Find Shopify in your Callspace integrations list and open it.
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Enter your store domain
Type your myshopify.com domain — for example your-store.myshopify.com — and click Connect Shopify.
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Approve the app in Shopify
Shopify shows you exactly what Callspace is asking for. Approve it and you are returned to Callspace with the store connected.
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That is it
Order lookups, tracking, address changes, cancellations, and product search are live on the next call. There is no separate toggle.
Before you start
- A Shopify store and an account that can install apps on it.
- Nothing else — unlike booking, Shopify does not conflict with any other integration. You can run it alongside Jobber, Calendly, or Google Calendar.
Questions
How does it know which orders belong to the caller?
It matches the number they are calling from against your Shopify customers. If they are calling from a different number, the AI asks for the email or phone on the order before showing anything.
Can it change an address on an order that already shipped?
No. It checks whether the order is still editable first and tells the caller plainly when it is too late, rather than promising a change that will not happen.
Will it subscribe people to marketing without asking?
No. It only subscribes a caller who has explicitly agreed, and it reads their email address back before adding them.
Does it work with Shopify Plus and multiple stores?
It works with any Shopify plan. One store connects per Callspace organisation — get in touch if you run several.
What happens if my store is briefly unreachable?
The AI does not invent an answer. It tells the caller it cannot reach the store right now and offers to take a message.
Also connects to
Put Shopify on the phone.
First 7 days free, then $150/month USD. Forward your line in about five minutes, and turn it off whenever you want.
Setup takes 5 minutes. Cancel anytime.