Chiropractic
Voice AI for
chiropractors.
New patients and care-plan visits booked while your hands are on a patient.
- We sign BAAs
- HIPAA & PHIPA compliance mode
- SOC 2 Type II audit underway
Inbound · New patient Booked
- Caller
Hi, my lower back has been bad for a week. Can I get in?
- Callspace
Yes. Dr. Silva has a new-patient visit tomorrow at 8:00 or 4:30.
- Caller
4:30. I’m Chris Hall.
- Callspace
Thanks, Chris. You’re booked with Dr. Silva tomorrow at 4:30.
- ✓ New patient registered
- ✓ Initial visit booked · Tomorrow 4:30 · Dr. Silva
The practice and caller are fictional.
Coverage
The calls it takes off your team.
Callspace answers while you are mid-adjustment, books new patients and recurring visits into the schedule you already keep, and sends you what the caller said.
- 24/7 Nights, weekends, and lunch
- Every line Answered at once, nobody on hold
- 5 min To forward your existing number
- BAA Signed before the first call
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Books new patients
The complaint, how long it has been going on, and how they found you, then the first visit is booked.
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Keeps the care plan on schedule
Recurring visits and reschedules, checked against real availability.
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Answers the coverage questions
Which plans you take, what a first visit costs, whether a referral is needed.
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Brings patients back
Calls patients who stopped booking partway through a care plan and offers a time.
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Routes the calls that need you
A caller who cannot sit, stand, or drive goes to the line you name.
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Covers evenings and weekends
The 8 p.m. call from someone who just hurt their back gets answered and booked.
Hear it answer your own callers.
Outbound
Calls patients who dropped off and books them back in.
Give it the list of patients who stopped booking. It calls each one during office hours and offers a time.
- 01
Build the list
Tag the patients who are due. Everyone on it is an existing patient of your practice.
- 02
Tell it what the call is for
Book a visit, confirm one, or collect intake details.
- 03
It calls inside your hours
You set the days, hours, and attempts. Anyone who opts out is marked do-not-call.
- 04
Booked into your calendar
Openings come from your calendar and the booking is written back.
Outbound · Reactivation AI placed
- Callspace
Hi, is this Tom? This is the assistant at Northgate Chiropractic. This call is recorded.
- Patient
Yeah, that’s me.
- Callspace
Thanks, Tom. Dr. Silva asked us to check in and offer you a time to come back in.
- Patient
I should. It’s been a few weeks.
- Callspace
She has Thursday at 7:30 a.m. or Saturday at 10:00.
- Patient
Saturday at 10.
- Callspace
You’re booked with Dr. Silva on Saturday at 10:00.
- ✓ Called at 4:15, inside office hours
- ✓ Identity confirmed before the visit was mentioned
- ✓ Adjustment booked · Sat · 10:00 · Dr. Silva
- ✓ Outcome recorded: booked
The practice and patient are fictional. With compliance mode on, the agent says nothing about the visit until the patient confirms who they are, and if someone else answers it leaves no detail behind.
Boundaries
What it will not do
- It does not give clinical advice, assess symptoms, or recommend a treatment.
- It does not read a chart, a treatment plan, or imaging results back to a caller.
- A caller describing numbness, weakness, or an injury from a fall or collision goes to a person with the transcript attached.
Practice systems
Books into the schedule you already keep.
The agent reads live openings and writes the booking back while the patient is on the line.
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Juvonno Books, reschedules, cancels, and registers new patientsDirect - Cliniko Books, reschedules, cancels, and registers new patientsDirect
- Google Calendar Books and reschedulesDirect
- Calendly Books and reschedulesDirect
- Avaros EMR Booking, rescheduling, and cancellingSoon
Running Jane, Oscar Pro, or Dentrix?
Vendors gate their APIs behind partner programs. Tell us which one you run and we will say whether we can connect.
Ask about your systemTrust
Built for regulated calls.
Compliance mode changes what the agent sends, stores, and logs. A SOC 2 Type II audit is underway, and the report goes to every customer before they go live.
Callspace now
New call
Open Callspace to see the details.
Email 9:41
New call summary
View this call in Callspace →
- 01
Compliance mode, one way only
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
- 02
Notifications carry no PHI
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
- 03
Every access recorded
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
- 04
Diagnostics log field names only
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
Against what you have now.
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Callspace | Phone tree | Answering service |
|---|---|---|---|
| Caller says what they need in their own words | Yes | Press 1 for… | Yes |
| Answers every line at once during a spike | Yes | Queues | Depends on staffing |
| Books into your calendar on the call | Yes | No | Sometimes, at extra cost |
| Looks up an order or a record mid-call | Shopify, calendar, CRM, webhooks | No | Rarely |
| Transfers with the context already gathered | Warm, with transcript | Cold transfer | Message only |
| Recording and transcript of every call | Yes, searchable | Sometimes | Rarely shared |
| Keeps PHI out of notifications and logs | Compliance mode, one-way | N/A | Your problem |
| Tells the caller what it is when asked | Yes, and transfers on request | Obvious | Human |
Start on one line, then widen it.
Rollout
Live on one line before it is live on all of them.
You hear it handle your own callers on a narrow scope, then decide how far to take it.
- Step 01
Scope the calls
Decide which calls the agent owns and which always go to a person.
- Step 02
Build and connect
Your script, escalation rules, and calendar. Compliance mode goes on before the first real call.
- Step 03
Test on real scenarios
The angry caller, the wrong number, the emergency. We adjust until it holds up.
- Step 04
Go live on one line
Forward one number, listen to a week of real calls, then widen the scope.
FAQ
Questions we get asked.
Can it book into the system we already use?
Callspace books directly into Juvonno, Cliniko, Google Calendar, and Calendly today. For ChiroTouch, Jane, or another system, tell us which one you run and we will say whether we can connect to it before you sign up.
Does it replace my front desk?
It takes the calls that reach voicemail today: while your assistant is checking a patient in, over lunch, and after hours. Your team keeps the desk.
Will you sign a business associate agreement?
Yes. Talk to us before you sign up so it is in place from the first call. Compliance mode is switched on for your organization at the same time.
Where does patient information go?
With compliance mode on, it stays inside the app. Email and SMS summaries carry a link and nothing else, push notifications drop the preview, and every read of a patient record is written to an access log you can export.
Bring us the calls you were told needed a person.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.