Physical therapy
Voice AI for
physical therapy.
Evaluations, referrals, and twice-a-week sessions booked while every therapist is on the floor.
- We sign BAAs
- HIPAA & PHIPA compliance mode
- SOC 2 Type II audit underway
Inbound · Referral Booked
- Caller
Hi, my surgeon referred me for knee rehab after an ACL repair.
- Callspace
We can help. Who referred you, and which insurance do you have?
- Caller
Dr. Brooks, and I’m with Blue Cross.
- Callspace
Thanks. Jamie has an evaluation Monday at 9:00. You’re booked.
- ✓ Referral and carrier added to the summary
- ✓ Evaluation booked · Mon 9:00 · Jamie
The practice and caller are fictional.
Coverage
The calls it takes off your team.
Callspace answers while every therapist is with a patient, takes the referral and insurance details, and books into the schedule you already keep.
- 24/7 Nights, weekends, and lunch
- Every line Answered at once, nobody on hold
- 5 min To forward your existing number
- BAA Signed before the first call
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Books the initial evaluation
Injury or surgery, referring provider, and insurance carrier, then the evaluation is booked.
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Registers new patients
Creates the patient in Juvonno or Cliniko before the first visit.
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Takes referral calls
A physician’s office gets the same answer at 12:30 as at 9:00.
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Keeps the plan of care on schedule
Calls tomorrow’s patients to confirm and moves anyone who can’t make it.
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Answers the questions before visit one
Whether a referral is needed, which plans you accept, what to wear, where to park.
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Routes the calls that need a person
A new fall or sudden loss of function goes to the line you name.
Hear it answer your own callers.
Outbound
Calls tomorrow’s patients and rebooks anyone who can’t make it.
Give it tomorrow’s list. It calls each patient during clinic hours, confirms the session, and moves the ones who need a new time.
- 01
Build the list
Tag the patients who are due. Everyone on it is an existing patient of your practice.
- 02
Tell it what the call is for
Book a visit, confirm one, or collect intake details.
- 03
It calls inside your hours
You set the days, hours, and attempts. Anyone who opts out is marked do-not-call.
- 04
Booked into your calendar
Openings come from your calendar and the booking is written back.
Outbound · Confirmation AI placed
- Callspace
Hi, is this Ana? This is the assistant at Eastside Physio. This call is recorded.
- Patient
Yes, hi.
- Callspace
Thanks, Ana. I’m calling to confirm your session with Jamie tomorrow at 7:30 a.m.
- Patient
I can’t do the morning anymore.
- Callspace
Jamie also has 5:15 tomorrow or 6:00 on Thursday.
- Patient
Tomorrow at 5:15.
- Callspace
Done. You’re with Jamie tomorrow at 5:15.
- ✓ Called at 3:20, inside clinic hours
- ✓ Identity confirmed before the visit was mentioned
- ✓ Session moved · Tomorrow 5:15 · Jamie
- ✓ Outcome recorded: rescheduled
The practice and patient are fictional. With compliance mode on, the agent says nothing about the visit until the patient confirms who they are, and if someone else answers it leaves no detail behind.
Boundaries
What it will not do
- It does not give clinical advice, assess an injury, or recommend exercises.
- It does not read a plan of care, progress notes, or visit counts back to a caller.
- A caller describing a fall, a new injury, or sudden loss of function goes to a person with the transcript attached.
Practice systems
Books into the schedule you already keep.
The agent reads live openings and writes the booking back while the patient is on the line.
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Juvonno Books, reschedules, cancels, and registers new patientsDirect - Cliniko Books, reschedules, cancels, and registers new patientsDirect
- Google Calendar Books and reschedulesDirect
- Calendly Books and reschedulesDirect
- Avaros EMR Booking, rescheduling, and cancellingSoon
Running Jane, Oscar Pro, or Dentrix?
Vendors gate their APIs behind partner programs. Tell us which one you run and we will say whether we can connect.
Ask about your systemTrust
Built for regulated calls.
Compliance mode changes what the agent sends, stores, and logs. A SOC 2 Type II audit is underway, and the report goes to every customer before they go live.
Callspace now
New call
Open Callspace to see the details.
Email 9:41
New call summary
View this call in Callspace →
- 01
Compliance mode, one way only
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
- 02
Notifications carry no PHI
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
- 03
Every access recorded
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
- 04
Diagnostics log field names only
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
Against what you have now.
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Callspace | Phone tree | Answering service |
|---|---|---|---|
| Caller says what they need in their own words | Yes | Press 1 for… | Yes |
| Answers every line at once during a spike | Yes | Queues | Depends on staffing |
| Books into your calendar on the call | Yes | No | Sometimes, at extra cost |
| Looks up an order or a record mid-call | Shopify, calendar, CRM, webhooks | No | Rarely |
| Transfers with the context already gathered | Warm, with transcript | Cold transfer | Message only |
| Recording and transcript of every call | Yes, searchable | Sometimes | Rarely shared |
| Keeps PHI out of notifications and logs | Compliance mode, one-way | N/A | Your problem |
| Tells the caller what it is when asked | Yes, and transfers on request | Obvious | Human |
Start on one line, then widen it.
Rollout
Live on one line before it is live on all of them.
You hear it handle your own callers on a narrow scope, then decide how far to take it.
- Step 01
Scope the calls
Decide which calls the agent owns and which always go to a person.
- Step 02
Build and connect
Your script, escalation rules, and calendar. Compliance mode goes on before the first real call.
- Step 03
Test on real scenarios
The angry caller, the wrong number, the emergency. We adjust until it holds up.
- Step 04
Go live on one line
Forward one number, listen to a week of real calls, then widen the scope.
FAQ
Questions we get asked.
Does it work with our practice management system?
Callspace books directly into Juvonno, Cliniko, Google Calendar, and Calendly today. For WebPT, Jane, Prompt, or another system, tell us which one you run and we will say whether we can connect to it before you sign up.
Can it handle the insurance question?
It tells callers which plans you accept and whether a referral is needed, using your answers. It captures the carrier and the referring provider so your team can verify benefits before the visit.
Will you sign a business associate agreement?
Yes. Talk to us before you sign up so it is in place from the first call. Compliance mode is switched on for your organization at the same time.
Where does patient information go?
With compliance mode on, it stays inside the app. Email and SMS summaries carry a link and nothing else, push notifications drop the preview, and every read of a patient record is written to an access log you can export.
Bring us the calls you were told needed a person.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.