Call centers
Voice AI for
call centers.
Retire the phone tree, absorb the spikes, and put a real conversation in front of every caller.
Coverage
The calls it takes off your team.
Queue time is the metric everyone watches and nobody can staff their way out of, because volume does not arrive evenly. Callspace answers in parallel — every line at once, at 2 a.m. and during the spike — and hands your team the calls that genuinely need a person.
- 01
Replaces the press-one menu
Callers say what they need in their own words and get routed, answered, or booked in one conversation. No menu to memorise and no wrong branch to back out of.
- 02
Absorbs overflow and spikes
Concurrency is not tied to headcount. When an outage or a campaign triples the queue, the calls are still answered rather than abandoned.
- 03
Covers nights, weekends, and holidays
The hours where a voicemail box is the only thing on duty today. The agent resolves what it can and schedules the rest into the next staffed shift.
- 04
Transfers with the context already gathered
When it hands off, the agent passes who is calling and what they need, so your rep does not open with the three questions the caller just answered.
Boundaries
What it will not do
- It does not pretend to be a human when a caller asks what it is.
- It does not trap a caller who asks for a person — that is a transfer, immediately.
- It works from your escalation rules, so the calls you want a human on reach a human.
Integrations
Connects to what you already run.
Live integrations are the ones the agent can act through today. The rest are on the way, and anything not listed reaches us through webhooks or a custom integration.
- Avaros EMR Soon
- Attio Soon
- Salesforce Soon
- HubSpot Soon
- Slack Soon
- Pipedrive Soon
- Zapier Soon
- Stripe Soon
- n8n Soon
Trust
Built to a healthcare standard.
A queue this size carries a lot of customer data. These are the controls we built for our healthcare customers, running on the same platform your calls run on. A SOC 2 Type II audit is underway, and the report goes to every customer before they go live.
- 01
Compliance mode, one way only
PHIPA/HIPAA compliance mode is set per organization and cannot be turned back off. Behaviour that depends on it cannot be relaxed later, by your team or by ours.
- 02
Notifications carry no PHI
With compliance mode on, email and SMS call summaries carry a link and nothing else, and push notifications drop the preview entirely. Lock screens and inboxes are the two places this data most often leaks, so it never goes there.
- 03
Every access recorded
Reads of PHI-bearing records are written to an access log with actor, action, resource, request id, IP address, and timestamp — built to the content specification in PHIPA s. 10.1(4). Owner and admin only, viewable in the app and exportable as CSV.
- 04
Diagnostics log field names only
Field names carry no caller data, so they are logged everywhere. Values are never written to a log line under compliance mode.
Compared
Against what you have now.
A phone tree is cheap and everyone hates it. An answering service is human and stops at taking a message. Here is where the agent lands.
| Capability | Phone tree | Answering service | Callspace |
|---|---|---|---|
| Caller says what they need in their own words | Press 1 for… | Yes | Yes |
| Answers every line at once during a spike | Queues | Depends on staffing | Yes |
| Books into your calendar on the call | No | Sometimes, at extra cost | Yes |
| Looks up an order or a record mid-call | No | Rarely | Shopify, calendar, CRM, webhooks |
| Transfers with the context already gathered | Cold transfer | Message only | Warm, with transcript |
| Recording and transcript of every call | Sometimes | Rarely shared | Yes, searchable |
| Keeps PHI out of notifications and logs | N/A | Your problem | Compliance mode, one-way |
| Tells the caller what it is when asked | Obvious | Human | Yes, and transfers on request |
Rollout
Live on one line before it is live on all of them.
No big-bang cutover. You hear how it handles your actual callers on a narrow scope, then decide how far to take it.
- Step 01
Scope the calls
We go through the calls you actually get, decide which ones the agent should own, and agree what it must always hand to a person.
- Step 02
Build and connect
Your script, your escalation rules, your calendar, CRM, or store. If you need compliance mode, it is switched on here, before any real call is answered.
- Step 03
Test on real scenarios
We run the edge cases — the angry caller, the wrong number, the emergency, the caller who asks whether it is a person — and adjust until it holds up.
- Step 04
Go live on one line
Forward one number or one after-hours branch. You listen to a week of real calls, then widen the scope with evidence rather than optimism.
FAQ
Questions we get asked.
How many calls can it take at once?
Concurrency is not the constraint — calls are answered in parallel rather than queued against a number of seats. The practical limit is your own transfer capacity for the calls that escalate.
Do we have to replace our phone system?
No. Callspace works alongside what you run today through call forwarding, so you can route a single queue or an after-hours branch to it and leave everything else untouched.
Can we start on one queue instead of all of them?
That is the sensible way to do it. Point one line or one after-hours branch at Callspace, listen to a week of real calls, then widen the scope once you have heard how it handles your callers.
How do we know it is doing a good job?
Every call is recorded, transcribed, and summarised, and the transcripts are searchable. Review is reading and listening to real conversations, not inferring quality from a deflection percentage.
Bring us the calls you were told needed a person.
We will go through your actual call volume, agree what the agent should never touch, and put it live on one line so you hear it on your own callers. A BAA is in place first if you need one.