Terms of Service

Callspace Technologies Inc.

Effective Date: March 21, 2026 | Last Updated: March 21, 2026

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Callspace Technologies Inc. (“Callspace,” “we,” “us,” or “our”), a Canadian corporation headquartered in Alberta, Canada. By accessing or using our AI-powered customer support platform, including our website, mobile applications, APIs, and all related services (collectively, the “Service”), you agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “Customer” refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not use the Service.

2. Definitions

“Account” means the account you create to access and use the Service.

“AI Agent” means the artificial intelligence voice agent provided through the Service that answers and handles inbound calls on behalf of Customers.

“Communication Content” means all data generated through use of the Service, including call recordings, call transcriptions, SMS messages, and any other content transmitted through the Service.

“Customer” means a business or organization that subscribes to the Service.

“Customer Data” means all data that a Customer or its Users upload, transmit, or generate through the Service, including Communication Content, configuration settings, business information, and contact lists.

“End User” means an individual who communicates with a Customer through the Service (for example, a person who calls a Customer’s phone number and interacts with the Customer’s AI Agent).

“Subscription Plan” means the specific tier of Service selected by the Customer, including its associated features, usage limits, and pricing.

“Usage Charges” means charges incurred for usage that exceeds the limits included in the Customer’s Subscription Plan, such as additional call minutes, SMS messages, or other metered resources.

“User” means an individual authorized by a Customer to access and use the Service on the Customer’s behalf.

3. Account Registration and Eligibility

3.1 Eligibility

The Service is intended for use by businesses and organizations. By creating an Account, you represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. The Service is not directed at consumers or individuals under the age of 18.

3.2 Account Creation

To use the Service, you must create an Account and provide accurate, complete, and current information. You agree to update your Account information promptly if it changes.

3.3 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You must notify us immediately at support@usecallspace.com if you become aware of any unauthorized access to or use of your Account.

3.4 Account Users

The Customer is responsible for all Users it authorizes to access the Service. The Customer must ensure that all Users comply with these Terms. Any action taken by a User under the Customer’s Account is deemed an action of the Customer.

4. The Service

4.1 Service Description

Callspace provides an AI-powered platform that enables businesses to deploy AI voice agents to answer and handle inbound phone calls. The Service includes AI Agent configuration and deployment, inbound call handling and routing, call recording and transcription, SMS messaging capabilities, AI-generated call summaries and insights, and a web-based dashboard and mobile applications for managing the Service.

4.2 AI Agents

AI Agents are artificial intelligence systems that process speech in real time and respond to callers. AI Agents are not human representatives. While we strive to deliver accurate and helpful interactions, AI Agents may occasionally produce incorrect, incomplete, or unexpected responses. Callspace does not guarantee the accuracy, completeness, or appropriateness of any AI Agent response.

4.3 Modifications to the Service

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. We will provide reasonable advance notice of material changes that negatively affect your use of the Service. Continued use of the Service after such changes constitutes acceptance of the modified Service.

4.4 Third-Party Services

The Service may integrate with or rely upon third-party services, including telecommunications providers, payment processors, and analytics tools. Your use of such third-party services may be subject to their own terms and conditions. Callspace is not responsible for the availability, performance, or practices of third-party services.

5. Subscription Plans, Fees, and Payment

5.1 Subscription Plans

The Service is offered through various Subscription Plans, each with specified features, usage limits, and pricing. Details of available plans are published on our website and may be updated from time to time.

5.2 Fees

By subscribing to a Subscription Plan, you agree to pay the applicable subscription fees and any Usage Charges incurred during each billing cycle. All fees are quoted in the currency specified at the time of subscription and are exclusive of applicable taxes unless otherwise stated.

5.3 Billing and Payment

Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your plan selection). Usage Charges are billed in arrears at the end of each billing cycle. Payment is processed through our third-party payment provider, Stripe. You authorize us to charge your designated payment method for all fees and charges associated with your Account.

5.4 Taxes

You are responsible for all applicable taxes, duties, and levies imposed by any taxing authority with respect to your use of the Service, excluding taxes based on Callspace’s net income.

5.5 Late Payment

If payment is not received by the due date, we may charge interest on overdue amounts at a rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower). We may also suspend or terminate your access to the Service if your account remains past due for more than 15 days after we provide written notice.

5.6 Price Changes

We may change our pricing at any time. Price increases will take effect at the start of your next billing cycle following at least 30 days’ written notice. If you do not agree to a price increase, you may cancel your subscription before the new pricing takes effect.

5.7 Refunds

Subscription fees are non-refundable except where required by applicable law. If you cancel your subscription mid-cycle, you will retain access to the Service until the end of your current billing period but will not receive a prorated refund.

6. Customer Data and Intellectual Property

6.1 Ownership of Customer Data

You retain all ownership rights in your Customer Data. Nothing in these Terms transfers ownership of Customer Data to Callspace.

6.2 License to Customer Data

You grant Callspace a non-exclusive, worldwide, royalty-free license to use, process, store, and transmit Customer Data solely as necessary to provide, maintain, and improve the Service, and to comply with applicable law. This license terminates when your Customer Data is deleted from the Service.

6.3 Aggregated and Anonymized Data

We may create aggregated, anonymized, or de-identified data derived from Customer Data or your use of the Service. Such data does not identify you or any individual and may be used by Callspace for any lawful purpose, including analytics, benchmarking, and improving the Service.

6.4 Callspace Intellectual Property

The Service, including all software, algorithms, models, user interfaces, documentation, trademarks, and other intellectual property associated with the Service, is and remains the exclusive property of Callspace and its licensors. These Terms grant you no rights in our intellectual property except the limited right to use the Service in accordance with these Terms.

6.5 Feedback

If you provide suggestions, ideas, or other feedback about the Service (“Feedback”), you grant Callspace an unrestricted, irrevocable, perpetual, royalty-free license to use and incorporate such Feedback for any purpose without obligation or compensation to you.

7. Acceptable Use Policy

7.1 General Obligations

You agree to use the Service only for lawful purposes and in compliance with these Terms, all applicable laws and regulations, and any policies or guidelines published by Callspace.

7.2 Prohibited Uses

You shall not, and shall not permit any User or third party to:

(a) Use the Service to make or facilitate unsolicited calls, robocalls, spam, or any form of telemarketing that violates applicable telecommunications or marketing laws, including Canada’s Anti-Spam Legislation (CASL) and the Canadian Radio-television and Telecommunications Commission (CRTC) Unsolicited Telecommunications Rules.

(b) Use the Service to impersonate any person or entity, or to misrepresent your affiliation with any person or entity, including using AI Agents in a manner intended to deceive callers into believing they are speaking with a human when they are not (see Section 7.3 below).

(c) Use the Service for any purpose that is fraudulent, deceptive, or harmful, including phishing, social engineering, or obtaining personal information under false pretenses.

(d) Use the Service to harass, threaten, abuse, or intimidate any individual.

(e) Use the Service to collect, store, or process personal information in violation of applicable privacy laws, including PIPEDA and PIPA.

(f) Use the Service to transmit any content that is unlawful, defamatory, obscene, or otherwise objectionable.

(g) Interfere with, disrupt, or attempt to gain unauthorized access to the Service, its infrastructure, or any other user’s account.

(h) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service.

(i) Resell, sublicense, or redistribute the Service or access to the Service without Callspace’s prior written consent.

(j) Use the Service in any manner that could damage, disable, overburden, or impair the Service.

7.3 AI Disclosure Requirements

Customers must ensure that End Users interacting with their AI Agents are informed, within a reasonable time during the interaction, that they are communicating with an AI system and not a human representative. The specific manner and timing of this disclosure is the Customer’s responsibility, but it must be clear and unambiguous. Callspace provides configurable disclosure features within the Service to assist with this obligation, and Customers are strongly encouraged to use them.

Failure to comply with this requirement constitutes a violation of these Terms and may result in suspension or termination of the Customer’s Account.

7.4 Compliance with Telecommunications Laws

Customers are solely responsible for ensuring that their use of the Service — including call recording, AI agent deployment, and SMS messaging — complies with all applicable telecommunications laws and regulations in every jurisdiction where their calls originate or terminate. This includes obtaining any required consents for call recording, where applicable.

7.5 Enforcement

We reserve the right to investigate any suspected violation of this Acceptable Use Policy and to take any action we deem appropriate, including issuing warnings, suspending or terminating Accounts, removing content, and reporting violations to law enforcement authorities.

8. Privacy and Data Protection

Our collection, use, and disclosure of personal information in connection with the Service is governed by our Privacy Policy, available at usecallspace.com/privacy. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

As between Callspace and the Customer, the Customer acts as the data controller with respect to End User personal information processed through the Service. Callspace acts as a data processor, processing End User data on behalf of and under the instructions of the Customer. Customers are responsible for ensuring that their collection and use of End User data through the Service complies with applicable privacy laws and for obtaining any required consents.

9. Warranties and Disclaimers

9.1 Limited Warranty

Callspace warrants that the Service will perform substantially in accordance with its published documentation during the term of your subscription. If the Service fails to meet this warranty, your sole and exclusive remedy is for Callspace to use commercially reasonable efforts to correct the non-conformity, or, if correction is not feasible, to terminate your subscription and provide a prorated refund of prepaid fees for the unused portion of the subscription term.

9.2 Disclaimer

EXCEPT FOR THE LIMITED WARRANTY IN SECTION 9.1, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLSPACE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, CALLSPACE DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) AI AGENT RESPONSES WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR ANY PARTICULAR PURPOSE; (C) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; OR (D) ANY DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT AI AGENTS ARE POWERED BY ARTIFICIAL INTELLIGENCE AND MAY PRODUCE RESPONSES THAT ARE INACCURATE, INCOMPLETE, OR INAPPROPRIATE. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR RELIANCE ON AI AGENT OUTPUTS.

10. Limitation of Liability

10.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CALLSPACE, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF CALLSPACE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 Aggregate Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CALLSPACE’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO CALLSPACE DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.3 Essential Purpose

THE LIMITATIONS IN THIS SECTION 10 APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Callspace, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

(a) Your use of the Service or any activity under your Account;

(b) Your violation of these Terms, including the Acceptable Use Policy;

(c) Your violation of any applicable law, regulation, or third-party right, including privacy, telecommunications, and consumer protection laws;

(d) Any claim by an End User or third party arising from your configuration or deployment of AI Agents, including claims related to call recording, AI disclosure, or the content of AI Agent responses;

(e) Any Customer Data you provide, transmit, or make available through the Service.

Callspace will promptly notify you of any such claim and will provide reasonable cooperation in its defense. Callspace reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

12. Term and Termination

12.1 Term

These Terms are effective when you first access or use the Service and remain in effect until terminated.

12.2 Termination by Customer

You may terminate your subscription at any time through your Account settings or by contacting us at support@usecallspace.com. Termination takes effect at the end of your current billing period.

12.3 Termination by Callspace

We may suspend or terminate your access to the Service immediately upon written notice if: (a) you breach any provision of these Terms and fail to cure the breach within 15 days of receiving notice; (b) you breach the Acceptable Use Policy; (c) your Account is past due for more than 15 days after notice; (d) we are required to do so by law; or (e) we reasonably believe that your use of the Service poses a risk to the Service, other users, or third parties.

12.4 Effect of Termination

Upon termination: (a) your right to access and use the Service ceases immediately (or at the end of the billing period, in the case of Customer-initiated termination); (b) you remain liable for all fees and charges incurred prior to termination; and (c) we will make your Customer Data available for export for a period of 30 days following termination, after which we may delete it.

12.5 Survival

Sections 6 (Customer Data and Intellectual Property), 9 (Warranties and Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 13 (Dispute Resolution), and 15 (General Provisions) survive termination of these Terms.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Jurisdiction

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be brought exclusively in the courts of the Province of Alberta, located in the City of Calgary (or Edmonton, as applicable). Each party irrevocably submits to the exclusive jurisdiction of such courts and waives any objection to venue or inconvenient forum.

13.3 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST CALLSPACE. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS DISPUTE RESOLUTION SECTION SHALL BE DEEMED VOID.

13.4 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at legal@usecallspace.com and attempt to resolve the dispute informally for a period of at least 30 days.

14. Mobile Application Terms

14.1 App Store Compliance

If you access the Service through a mobile application downloaded from the Apple App Store or Google Play Store (each, an “App Store”), the following additional terms apply:

(a) These Terms are between you and Callspace only, not with the App Store provider. Callspace, not the App Store provider, is solely responsible for the Service.

(b) The App Store provider has no obligation to provide maintenance or support services for the Service.

(c) In the event of any failure of the Service to conform to any applicable warranty, you may notify the App Store provider and the App Store provider may refund the purchase price (if any) for the application. To the maximum extent permitted by applicable law, the App Store provider has no other warranty obligation with respect to the Service.

(d) The App Store provider is not responsible for addressing any claims by you or any third party relating to the Service, including product liability claims, claims that the Service fails to conform to any applicable legal or regulatory requirement, or claims arising under consumer protection or similar legislation.

(e) In the event of any third-party claim that the Service infringes a third party’s intellectual property rights, Callspace, not the App Store provider, shall be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

(f) The App Store provider and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, the App Store provider will have the right to enforce these Terms against you as a third-party beneficiary.

14.2 License

Subject to your compliance with these Terms, Callspace grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the mobile application on devices that you own or control, solely for the purpose of accessing the Service.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or subscription agreements executed between you and Callspace, constitute the entire agreement between you and Callspace regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

15.2 Amendments

We may amend these Terms at any time by posting the revised Terms on our website. Material changes will be communicated to you at least 30 days before they take effect, via email or through the Service. Your continued use of the Service after the effective date of any amendment constitutes acceptance of the amended Terms.

15.3 Assignment

You may not assign or transfer these Terms or any rights or obligations under these Terms without Callspace’s prior written consent. Callspace may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. Any purported assignment in violation of this section is void.

15.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.5 Waiver

No failure or delay by Callspace in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.

15.6 Force Majeure

Callspace shall not be liable for any failure or delay in performing its obligations under these Terms to the extent caused by events beyond its reasonable control, including natural disasters, acts of government, pandemics, telecommunications failures, or third-party service outages.

15.7 Notices

Notices to Callspace must be sent to legal@usecallspace.com. Notices to you will be sent to the email address associated with your Account. Notices are deemed received when delivered by email.

15.8 Independent Contractors

The relationship between you and Callspace is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Callspace Technologies Inc. Alberta, Canada

Email: legal@usecallspace.com Website: usecallspace.com