Book every breathing test and respirology consult.
Callspace reads each pulmonary function requisition and respirology referral and books the visit. It sends your test instructions before the patient arrives.
- Patient
Hi, my doctor sent you a requisition for a breathing test.
- Callspace
I can book that now. Can I have your name and date of birth?
- Patient
Diane Moreau, April 14th, 1962.
- Callspace
Thanks, Diane. I have the requisition for a full pulmonary function test. There’s Monday at 9:15 or Wednesday at 1:45.
- Patient
Monday.
- Callspace
You’re booked for Monday at 9:15. I’ll text you the clinic’s instructions for the day of the test. If you have questions about your inhalers, the team will call you back.
- Requisition matched: full PFT
- Pulmonary function test booked · Mon 9:15
- Test instructions sent by text
The calls Callspace takes for you.
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Pulmonary function test bookings
Callspace books spirometry, lung volumes and diffusion from the requisition. It tells the patient where to go and what your clinic asks them to do before the test.
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New consults after a referral
The patient can ask for a particular respirologist or take the next opening. Callspace notes who referred them and why.
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Inhaler and symptom messages
If a patient asks whether to hold an inhaler before a test, or asks about a symptom, Callspace sends the question to your clinical team.
Callspace books every referral.
Callspace calls each referred patient. When your physicians want a breathing test before the consult, it books both.
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Load the list
Export the referrals waiting to be booked from your EMR and upload them, or tag patients in the app. Everyone on the list is a referred patient of your practice.
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Set the objective
Book the consult, book the test, or confirm the appointment.
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Set the calling window
Callspace makes up to five attempts per patient, on the days and hours you choose. A voicemail counts as an attempt. A patient who asks to stop is marked do-not-call.
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Read the outcomes
Callspace marks each patient booked, confirmed, callback requested, unreachable or declined, and records the reason. Your team works only the exceptions.
- Callspace
Hi, is this Frank? This is the assistant at Lakeside Respiratory. This call is recorded.
- Patient
Yes.
- Callspace
Thanks, Frank. Can you confirm your date of birth for me?
- Patient
September 9th, 1956.
- Callspace
Thank you. Your doctor referred you to Dr. Kaur, and I can book your first visit with a breathing test the same morning. There’s Thursday the 19th at 8:30.
- Patient
That works.
- Callspace
You’re booked for the test at 8:30 and with Dr. Kaur at 9:30 on Thursday the 19th.
- Called at 2:40, inside clinic hours
- Identity confirmed before the visit was mentioned
- Test and consult booked · Thu 19 · 8:30
- Outcome recorded: booked
The practice and patient are fictional. With compliance mode on, Callspace says nothing about the visit until the patient confirms who they are. If someone else answers, it does not mention the visit.
Clinical judgment stays with your team.
- It does not give medical advice or say whether a symptom is serious.
- It does not tell a patient whether to hold or take an inhaler before a test.
- It does not read or explain test results.
- If a caller reports shortness of breath at rest, coughing up blood or chest pain, Callspace sends the call to the line your clinic names and attaches the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
Questions we get asked
Can it book the test and the consult on the same day?
Yes. When your physicians want a pulmonary function test before the consult, Callspace books both and leaves the gap your clinic sets between them.
Does it work with our EMR?
Yes. Callspace reads referrals and patient records from the EMR you run, books appointments into it, and files intake and follow-up notes to the chart. The EMR page lists the systems Callspace connects to.
Does it replace our front desk?
It takes the calls that reach voicemail today and makes the referral calls nobody has time for. When it cannot settle something, it sends the call to your team with the transcript.
Will patients know they are talking to an AI?
It introduces itself the way you tell it to and says the call is recorded. If a patient asks for a person, Callspace transfers them to the line you name or leaves a callback task in your inbox with the transcript.
How do we see what it booked?
Every call and every referral-list attempt has a recording, a transcript, and an outcome: booked, rescheduled, callback requested, or the reason it did not happen.
Will you sign a business associate agreement?
Yes, before the first call. Compliance mode is switched on for your organization at the same time.
Where does patient information go?
With compliance mode on, it stays inside the app. Email and SMS summaries carry only a link, and push notifications drop the preview. Every read of a patient record goes into an access log you can export.
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.