Every patient arrives with intake complete.
Callspace collects history, medications, allergies and health card details before the visit. The patient answers by phone, text or form. Callspace files the answers to the chart and sends anything clinical to your team to review.
Text · Lakeside Cardiology Hi Maria, please complete your intake before Tuesday’s consult. It takes about five minutes.
- Health card Verified
- Contact details Confirmed
- Medications Metoprolol 25 mg twice daily, ASA 81 mg
- Allergies Penicillin (rash)
- Since referral New chest pain on exertion Sent to nurse
Filed to the chart in Accuro · Mon 9:14
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The chart is ready before the visit
History, medications and allergies are in the chart before the patient walks in.
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Every patient gets your questions
Callspace asks your specialty’s intake questions the same way every time. If an answer is unclear, it asks a follow-up question.
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Clinical answers go to clinicians
Your nurse sees symptoms and any answer that may change the visit before the patient arrives.
How the workflow runs.
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Reach out
Patients hear from Callspace before the visit by text, phone or email, in the order you choose.
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Collect
Callspace asks your specialty’s questions and collects history, medications, allergies, health card and consent.
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Clarify
An incomplete or unclear answer gets a follow-up question, or a call if the patient prefers.
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Flag
Symptoms and answers that may change the visit go to your clinical team.
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File
The completed intake is in the chart before the patient arrives.
- Fri Intake sent by text for Tuesday’s consult
- Fri Health card and contact details confirmed
- Sat Medication list collected
- Sat Allergy reported: penicillin
- Sat New chest pain reported, flagged for the nurse
- Mon Intake filed to the chart
- Callspace
Hi, is this Maria? It’s the assistant at Lakeside Cardiology, about your consult on Tuesday. Can you confirm your date of birth?
- Patient
June 2nd, 1961.
- Callspace
Thanks, Maria. Which medications are you taking at the moment?
- Patient
Metoprolol, and a baby aspirin every day.
- Identity confirmed before the visit was mentioned
- Medications added to intake
Clinical judgment stays with your team.
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Clinical questions go to clinicians
Callspace sends symptoms, test results and medication questions to your clinical team.
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Your staff decide urgency
Your staff decide triage and anything that may change a visit. They see what Callspace collected before they decide.
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A patient who asks for a person gets one
Callspace transfers a call to your team when it is urgent, when Callspace is unsure, or when the patient asks for a person. Your team gets the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.