Book every referral that comes in.
Callspace reads each referral fax as it arrives. It asks the referring office for anything missing, calls the patient and books the consult in your EMR. Your staff see where every referral stands and step in when a patient needs a person.
- Patient
- Maria Lopes
- Date of birth
- 1961-06-02
- Health card
- •••• ••• 482 ON
- Referred by
- Dr. Anil Patel
- Reason
- Atrial fibrillation, new onset
- Requested
- New consult
- Referral read from fax 9:02
- Recent ECG requested from Dr. Patel 9:04
- ECG received and attached 11:20
- Maria called, identity confirmed 11:45
- Consult booked in Accuro · Tue 14, 10:20 11:47
- Dr. Patel’s office sent the booking 11:47
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Every referral is read when it arrives
Callspace reads each referral fax and enters the patient, the referring physician and the reason.
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Callspace chases missing information
If the ECG, the requisition or the health card number is missing, Callspace asks the referring office for it. When it comes back, Callspace attaches it to the referral.
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Every referral has a status
Each referral is marked received, waiting on information, contacting the patient, booked or closed with a reason. Your whole team sees the same list.
How the workflow runs.
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Receive
Callspace reads faxes, e-referrals and forms as they arrive and matches each one to the patient.
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Complete
The referring office gets a request for anything missing, and Callspace tracks it until it arrives.
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Contact
Callspace calls the patient during your hours, up to five times. It confirms who it is speaking to before it mentions the visit.
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Book
The consult or test goes into your EMR under your scheduling rules.
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Close the loop
The referring office hears the outcome. A referral that cannot be booked goes to your team with the reason.
- 9:02 Referral received by fax from Dr. Patel
- 9:02 Read as a cardiology referral for atrial fibrillation
- 9:03 Patient, health card and reason entered
- 9:04 Recent ECG requested from Dr. Patel’s office
- 11:20 ECG received and attached
- 11:45 Patient called, identity confirmed
- 11:47 New consult booked in Accuro · Tue 14 · 10:20
- 11:47 Dr. Patel’s office sent the booking
- Callspace
Hi, is this Robert? It’s the assistant at Lakeside Cardiology. Can you confirm your date of birth?
- Patient
April 9th, 1958.
- Callspace
Thanks, Robert. Your referral is here, and Dr. Chen has Wednesday at 1:30 for your first visit. Shall I book it?
- Patient
Yes, please.
- Identity confirmed before the visit was mentioned
- New consult booked · Wed 1:30 · Dr. Chen
Clinical judgment stays with your team.
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Clinical questions go to clinicians
Callspace sends symptoms, test results and medication questions to your clinical team.
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Your staff decide urgency
Your staff decide triage and anything that may change a visit. They see what Callspace collected before they decide.
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A patient who asks for a person gets one
Callspace transfers a call to your team when it is urgent, when Callspace is unsure, or when the patient asks for a person. Your team gets the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.