The Ridge Dermatology answers its line with Callspace.

The Ridge is a dermatology practice in Richmond Hill, Ontario. Callspace answers the clinic’s line and books patients in Avaros.

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PHIPA compliance mode · BAA signed before the first call · SOC 2 Type II audit underway · Built in Canada

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Call transcript: Callspace: Just so you know, this call is recorded. Thank you for calling The Ridge Dermatology and Associates, how can I help you today? Callspace: I'd be happy to help with that. Are you looking to book a routine skin check, or is there a specific concern you'd like assessed? Caller: I would like to see Dr. Corbel sometime next week. Callspace: We have an opening on Monday, September 28th at 9 in the morning, or Tuesday, September 29th at 9:30 in the morning. Would either of those work for you? Caller: Either would work. Do I need a referral to see them, or can I just walk in? Callspace: For medical dermatology with our board-certified dermatologists, a referral from your family doctor is required by health regulations. Do you currently have a referral on file, or are you looking to book a cosmetic consultation? Caller: I have a referral. Callspace: Got it. Thanks for confirming. Let's get you set down for Monday, September 28th at 9 in the morning. May I have your first and last name? Caller: First name is Jeff, last name is •••••. Callspace: You're all set for Monday, September 28th at 9 in the morning with Dr. Corbel. Is this phone number the best one to reach you if needed? Caller: It is. Callspace: Wonderful. Would you like an email confirmation for this booking as well? Caller: Sure. Callspace: Great. What is your email address? Caller: •••••@•••••.ca Callspace: That was •••••@•••••.ca, right? Caller: No, •••••@•••••.ca Callspace: Got it. So that's •••••@•••••.ca. I've sent that confirmation over. Caller: Thank you. Callspace: I've got everything noted for the team. Thanks for calling The Ridge Dermatology, and have a wonderful day.

A real call to The Ridge, answered and booked by Callspace. We masked the patient’s details.
About 3,000
calls a month to the clinic’s line
80%
of those calls book, cancel or move an appointment
Avaros
the EMR Callspace books into

The clinic.

The Ridge Dermatology & Associates offers medical and cosmetic dermatology. Its team includes dermatologists, allergists, surgeons and vein specialists.

Specialty
Dermatology, medical and cosmetic
Location
Richmond Hill, Ontario
Hours
Monday to Friday, 8:00 to 4:30
Front desk
Several full-time receptionists

What Callspace does at The Ridge.

  • Callspace answers the line

    Patients who call The Ridge talk to Callspace. The receptionists stay with the patients at the desk.

  • Patients book on the call

    Callspace books skin checks and follow-ups in Avaros while the patient is on the line. For a medical visit, it asks about the referral first.

  • The team gets the rest

    Messages for the dermatologists, prescription questions and anything that needs a person go to the team with the transcript.

Patient privacy is built in.

Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.

  • Compliance mode, one way only
  • Notifications carry no PHI
  • Every access recorded
  • Diagnostics log field names only
  • Retention you set, disposal you can prove
  • Recordings behind expiring links
  • Fails closed
  • BAA before your first call
How patient data is handled

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