Read and file every fax as it arrives.
Callspace reads each fax as it arrives: referrals, lab results, imaging reports and consult letters. It matches the fax to the patient and files it to the chart. Referrals go onto the referral list. Your staff see only the faxes it could not read or match.
| Received | From | Document | Patient | Status |
|---|---|---|---|---|
| 8:01 | Lakeview Family Health | Referral | Maria Lopes | Referral list |
| 8:01 | Midtown Lab | Lab result | Linda Moreau | Filed to chart |
| 8:02 | Northgate Imaging | Echo report | Daniel Okafor | Filed to chart |
| 8:02 | Dr. K. Osei | Referral | Grace Kim | Info requested |
| 8:03 | Riverside Hospital | Consult letter | Priya Nair | Filed to chart |
| 8:04 | Dr. A. Patel | Requisition | Handwritten | Needs your team |
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Every fax is read as it arrives
Callspace sorts each fax as a referral, result, report or letter. It pulls out the patient, the sender and the reason.
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Each document is filed to the right chart
Callspace files results and letters to the patient’s chart in your EMR. Referrals go straight onto the referral list.
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Your staff see only the exceptions
If Callspace cannot read a page, match a patient or find a field, it sends the fax to your team and says what is missing.
How the workflow runs.
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Receive
Faxes come in on the number referring offices already use. E-referrals and emailed forms come in too.
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Read
Callspace sorts each document as a referral, lab result, imaging report, consult letter or requisition.
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Match
Each fax is matched to the patient and the sender in your EMR.
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File
Results and letters go to the chart. Referrals start the referral workflow.
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Flag
Anything Callspace cannot read, match or complete goes to your team with the fax attached.
- 8:01 14 faxes received overnight
- 8:02 6 referrals added to the referral list
- 8:02 5 lab and imaging results filed to the chart
- 8:03 2 consult letters filed to the chart
- 8:03 Missing health card number requested from the sender
- 8:04 Handwritten requisition sent to the desk
Clinical judgment stays with your team.
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Clinical questions go to clinicians
Callspace sends symptoms, test results and medication questions to your clinical team.
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Your staff decide urgency
Your staff decide triage and anything that may change a visit. They see what Callspace collected before they decide.
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A patient who asks for a person gets one
Callspace transfers a call to your team when it is urgent, when Callspace is unsure, or when the patient asks for a person. Your team gets the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.