Keep your schedule full.
Callspace answers every line at once, 24/7. It books, moves and cancels appointments in your EMR under your rules. When a patient cancels, Callspace offers the opening to the waitlist. It confirms tomorrow’s patients.
- 8:00 Holter hookup D. Okafor
- 8:30 New consult P. Nair
- 9:00 Echo L. Moreau From waitlist
- 9:40 Follow-up G. Kim
- 10:20 New consult M. Lopes
- 11:00 Stress test T. Reyes Moved from Wed
Cancellation at 9:00 Offered to 3 patients on the waitlist. Linda Moreau took it at 7:51.
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Patients get through the first time
Callspace answers every line at once, day or night. It books the visit while the patient is on the call.
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Openings get filled
When a patient cancels, Callspace offers the opening to the waitlist straight away. It calls no-shows and rebooks them.
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Your rules on every booking
Callspace applies your visit types, physician preferences, test prep and booking windows the same way on every booking.
How the workflow runs.
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Answer
Every call and message is answered at once, at any hour.
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Match
Callspace matches the request to the right visit type, physician and location under your rules.
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Book
Patients choose from real openings in your EMR, and the booking is made while they are on the line.
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Confirm
Each patient gets a confirmation before the visit and can reschedule in the same conversation.
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Refill
Cancellations go to the waitlist, and no-shows get a call to rebook.
- 7:42 Cancellation: Thursday 9:00 echo
- 7:43 Waitlist checked, three patients eligible
- 7:51 Linda M. called and took Thursday 9:00
- 7:52 Echo moved in Accuro
- 10:15 Request for a physician outside your rules sent to the desk
- 4:00 Confirmations sent to tomorrow’s patients
- Patient
My family doctor sent a referral for a heart consult. Did you get it?
- Callspace
I can book your new patient consult now. Dr. Chen has Tuesday at 10:20 or Thursday at 2:40.
- Patient
Tuesday. It’s Maria Lopes.
- Callspace
You’re booked, Maria. Please bring your health card and a list of the medications you take.
- New consult booked · Tue 10:20 · Dr. Chen
Clinical judgment stays with your team.
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Clinical questions go to clinicians
Callspace sends symptoms, test results and medication questions to your clinical team.
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Your staff decide urgency
Your staff decide triage and anything that may change a visit. They see what Callspace collected before they decide.
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A patient who asks for a person gets one
Callspace transfers a call to your team when it is urgent, when Callspace is unsure, or when the patient asks for a person. Your team gets the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.