Book every follow-up your physicians order.
Callspace books the follow-up visits, tests and recalls your physicians order. After a procedure, it calls the patient and asks the questions you set. If an answer needs a clinician, it puts the patient through to your nurse line.
- Holter monitor, 48 hours Booked · Mon 9, 8:30
- Follow-up visit in 6 weeks Booked · Tue 15, 2:10
- Check-in after the procedure Swelling reported Sent to nurse
- Annual recall Set for next November
“A little swelling, actually.” Callspace put Linda through to the nurse line with the transcript.
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Every order gets booked
Callspace books the follow-ups, tests and recalls ordered at the visit, so the patient does not have to call back.
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Check-ins reach a nurse when needed
After a procedure, Callspace asks the questions your clinic sets. If an answer is concerning, it sends the call to your nurse line with the transcript.
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Every follow-up has an outcome
Each follow-up is marked booked, completed, or with your team and the reason.
How the workflow runs.
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Capture
Callspace picks up the follow-up orders from the chart after the visit.
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Book
Tests, follow-up visits and recalls are booked under your rules while the patient is on the line.
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Check in
Callspace calls or texts the patient after a procedure and asks the questions your clinic sets.
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Escalate
An answer that needs a clinician goes to your nurse line with the transcript.
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Close
Each follow-up ends with an outcome your team can see.
- Mon Visit completed: Holter and six-week follow-up ordered
- Mon Holter booked · Mon 3 · 8:30
- Mon Follow-up booked · Tue 25 · 2:10 · Dr. Chen
- Wed Post-procedure check-in call
- Wed Swelling reported, call transferred to the nurse line
- Wed Annual recall set for next October
- Callspace
Hi, is this Linda? It’s the assistant at Lakeside Cardiology, checking in after Monday. Can you confirm your date of birth?
- Patient
November 30th, 1955.
- Callspace
Thank you. Any swelling, bleeding or pain where the catheter went in?
- Patient
A little swelling, actually.
- Callspace
Thanks for telling me. I’m connecting you to our nurse now.
- Identity confirmed
- Transferred to the nurse line with the transcript
Clinical judgment stays with your team.
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Clinical questions go to clinicians
Callspace sends symptoms, test results and medication questions to your clinical team.
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Your staff decide urgency
Your staff decide triage and anything that may change a visit. They see what Callspace collected before they decide.
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A patient who asks for a person gets one
Callspace transfers a call to your team when it is urgent, when Callspace is unsure, or when the patient asks for a person. Your team gets the transcript.
Patient privacy is built in.
Callspace acts as your clinic’s agent under PHIPA, and the BAA is signed before any patient data moves. A SOC 2 Type II audit is underway.
- Compliance mode, one way only
- Notifications carry no PHI
- Every access recorded
- Diagnostics log field names only
- Retention you set, disposal you can prove
- Recordings behind expiring links
- Fails closed
- BAA before your first call
See Callspace run your workflow.
Bring us the workflow that costs your team the most hours. In a 30-minute demo, we show you how Callspace runs it from start to finish.